Incident report: Network outage morning of 21 June 2025
All network operations and app connections now resolved
In the early morning of 21 June 2025, users began notifiying the Nym team on community channels about NymVPN connections failures across all apps and OS. The Nym team quickly identified the network API problem and got the network up and running. Connection for all apps is now confirmed to be restored.
🕒 Timeline of events
- Approximately 2:30 UTC: Users begin reporting connection issues via Telegram
- 7:50 UTC: Nym community managers first made aware of network problem
- 8:00 UTC Notifications made on website, community channels, and socials
- 8:38 UTC: Service recovery confirmed
🔍 Root cause
- A problem with the Nym API resulted in gateways not appearing as available for clients
- As a result, NymVPN clients could not establish connection
🛠️ Resolution & mitigation
A full post-mortem of the problem and its resolution will be reported on Monday, 23 June.
Thanks to all the community support for quickly notifying us! The Nym team is happy we were able to restore service quickly for everything.
Have a good weekend wherever you are!
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